Design and Implementation of a Web-Based Information System to Improve the Efficiency of Organizational Business Processes

Reza Alfaro; Fanny  Aurelia

Authors

Reza Alfaro Department of Industrial Engineering, Faculty of Engineering, Universitas Hasanuddin, Makassar, Indonesia
Fanny Aurelia Department of Industrial Engineering, Faculty of Engineering, Universitas Hasanuddin, Makassar, Indonesia

Keywords:

Web-Based Information, System Business Process, Efficiency Digital Transformation

Abstract

Digital transformation plays a critical role in enhancing organizational business process efficiency through the integration of web-based information systems. This study aims to design and implement a web-based information system to improve workflow performance, data accuracy, and managerial oversight within an organizational setting. A design science research approach was applied, incorporating needs assessment, process mapping, system modeling, iterative development, and performance evaluation. Data were collected through interviews, document analysis, observation, and comparative measurement of operational indicators before and after implementation. The findings reveal significant improvements in efficiency following system deployment. Processing time and reporting turnaround were substantially reduced due to automated workflows and centralized data management. Data entry errors and cross-department inconsistencies declined through embedded validation mechanisms and standardized digital records. User feedback further indicates enhanced transparency, improved coordination, and faster decision making. Overall, the study demonstrates that aligning web-based system design with detailed business process analysis generates measurable organizational performance gains and supports sustainable digital transformation initiatives.

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